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1. What is Remote Computer Assistance? 2. Is Remote Computer Assistance safe? 3. How much do your services cost? 4. Can you help me find out what my kids are doing on the internet when I'm not around? 5. Why is my computer so slow and why are all these windows popping up all the time? 6. Do your services come with a guarantee? 7. How long does a Remote Computer Session take? 8. Can a Cebcore Services Computer Specialist come to my residence or business? 9. Is your remote service easy to use? 10. Do you work on Apple/Mac computer systems? 11. What's required for me to get Remote Computer Assistance? 12. How does Remote Computer Assistance work? 13. What computer operating systems do you support? 14. Once my Remote Computer Assitance day and time is scheduled, when do I login to get my computer fixed? 15. When do I pay for the service I selected? 16. Does Cebcore charge by the minute? 17. Does Cebcore provide remote assistance on small business servers and workstations? What is Remote Computer Assistance? Remote Computer Assistance is a simple method in which we login into your computer system remotely through your internet connection and scan your computer for a variety of problems that may be causing your pc to function incorrectly. You will be able to see us working on your computer during the entire process. All you have to do is sit back and wait for us to finish! Then you can get back to your computer related work, web surfing, and all the other tasks you need to get completed. Simply put, it's like you are watching your computer fix itself! Is Remote Computer Assistance safe? Yes! Remote Computer Assistance is a safe process. We will actually be working on your computer privately. Unlike many other remote pc service providers, there is not a middle man. We connect DIRECTLY to your computer system. And, you are always in control. If you want to end the session, simply close the live support window. You will also always have complete control of your mouse by simply moving it if you need to. And, the remote session can only begin when you login to the Cebcore Client Area. We have taken great care to provide a safe internet working environment with our clients. How much do your services cost? All of our service prices are clearly indicated on our Home PC Services and our Small Business PC Services pages on our website. We do not charge per minute as most other remote service providers do at this time. So, take advantage of our one-time fee prices for all of our services to get your personal computer, server and workstations in top-notch running condition! Can you help me find out what my kids are doing on the internet when I'm not around? We sure can. In this day and age, it seems that your kids are the computer gurus in the household. Chatrooms, instant messaging applications, email, and a variety of other programs tend to keep your kids busy on the web. And, they know how to clear out all of this information so you can never see what they are actually doing. They can also clear out any web pages they may have visited to keep you from peeking in on them. With Parental Controls we'll be able to provide you with a service that will enable you to pull up everything they have been doing on the web including a keystroke generator that will let you know every single thing they have typed. And, if you want, we'll configure the program to email you periodic details of what they are doing. No matter what they have cleared in their user history, it is always available to you as it is recorded in the program which is undetectable! Why is my computer so slow and why are all these windows popping up all the time? These are common symptoms associated with a variety of applications that are installed on your computer and, most commonly, without your permission. They are usually installed simply by visiting a web page. These can lead to very serious problems and we urge you to call us to set up a remote computer session if you are experiencing these problems to avoid extensive damage to your computer hard drive and system files. Do your services come with a guarantee? They sure do! We offer a guarantee on the service you select to fix the particular problem you are having for 3 days. If the problem you were having starts up again within this time, we will have a computer specialist set up an appointment for a remote session as soon as you contact us and we will work to resolve the problem quickly and professionally. At Cebcore Services, our goals are primarily:
How long does a Remote Computer Session take? A Remote Computer Session will take anywhere from 25 minutes to an hour, but may exceed this time period in more extreme computer problem cases. In instances where there is an abundance of viruses, spyware or adware cleared from your system by a computer specialist, we may schedule an on-site follow up to ensure complete elimination of the problem, but this is rarely needed. Can a Cebcore Services Computer Specialist come to my residence or business? Absolutely! We can send a computer specialist to your home or small business location in any of our Service Areas. Our on-site service costs are as follows: Residential On-Site Computer Services: $40.00/hour (plus an on-site service call fee of $35.00) Small Business Computer Services: $50.00/hour (plus an on-site service call fee of $45.00) This is 1/3 of the amount charged by most on-site computer services available today as well as those computer repair shops who charge you to disassemble your computer system and take it to them! We offer the lowest on-site computer services hands down! When you call, we will schedule an on-site visit by a computer specialist who will assist you with your problem or hardware installtion request(s). Is your remote service easy to use? It's a breeze! All you have to do is call us, we set up your client account login for you, then simply login at our client services area and initiate the remote computer session. We do the rest! Do you work on Apple/Mac computer systems? At the current time we do not provide support for Macintosh computer systems. This service will be available in the near future. What's required for me to get Remote Computer Assistance? All that you need is a computer system (of course), and preferably a high-speed internet connection such as DSL or Cable. We can provide remote support on computer systems with dial-up or satellite connections, but the service time can be longer due to the slow connection speeds of these internet connection types. Call us for more information at 1-800-604-9454. How does Remote Computer Assistance work? You can see the simple step-by-step process of how Remote Computer Assistance works here. What computer operating systems do you support? Currently we support Windows computers systems running Windows 95, 98, ME, NT, 2000, XP, and Vista. Although we support Windows 95 and 98, if you are using a system with one of these operating systems, we would recommend that you purchase a new computer system as you may be at risk of extensive computer infections due to the fact that these operating systems are not as supported and protected anymore as the newer ones. Once my Remote Computer Assitance day and time is scheduled, when do I login to get my computer fixed? Once a customer service representative has scheduled your Remote Computer Assistance day and time, a computer specialist will call you and advise you to login to the Client Services Area. Please allow a 15 minute window for us to call you if needed. When do I pay for the service I selected? Once we determine what service is required to fix your computer, the amount for this service as indicated on our website is due before services begin. We will securely process your payment and then begin the service(s) you selected. Does Cebcore charge by the minute? No! As an introductory remote computer repair solution you won't have to pay up to $100 for 1 hour worth of work. And, when and if we do start to charge by the hour, it will be much less than the leading remote computer repair service providers available today! Does Cebcore provide remote assistance on small business servers and workstations? We sure do! Cebcore Services provides assistance with the following small business network environments: All Windows 2000, XP and XP Pro workstations and all Windows Small Business Server 2000 and Windows Server 2003 systems. These remote services take longer due to the more complex environment involved with a small business network. |
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